传统的一般氛围研究因过于关注对整体组织环境的感知,且在测量上过于宽泛,易导致与其他变量在研究中的混淆,也使学者对其与结果变量间的关系观点不一。特定氛围更关注组织的某种特定现象或行为,其测量更倾向于对组织特定战略目标的描述而非个体对组织的情感,因而能将氛围与其他变量有效区别,且能对组织结果产生更好的预见作用。特定氛围现已成为组织氛围研究领域的热点和方向,尤其近些年来,对不同特定氛围间相互作用和对结果变量共同作用的研究,正日益引起学者们的关注,但目前对特定氛围的实证研究缺乏系统梳理。基于此,本文对特定氛围的概念、分类与测量方法进行了回顾,系统梳理了特定氛围的前因和结果变量、中介和调节作用,根据过程性氛围与战略性氛围的不同作用,构建了特定氛围实证研究模型。未来可加强对过程性氛围与战略性氛围的界定、不同特定氛围间的相互作用、对结果变量共同作用以及氛围强度调节作用的研究。
特定组织氛围研究述评与展望
摘要
参考文献
16 Anderson N R,West M A.Measuring climate for work group innovation:Development and validation of the team climate inventory[J].Journal of Organizational Behavior,1998,19(3):235-258. DOI:10.1002/(ISSN)1099-1379
17 Chaudhary R,Rangnekar S,Barua M K.Organizational climate,climate strength and work engagement[J].Procedia-Social and Behavior Sciences,2014,133:291-303. DOI:10.1016/j.sbspro.2014.04.195
18 Chen A S Y,Hou Y H.The effects of ethical leadership,voice behavior and climates for innovation on creativity:A moderated mediation examination[J].The Leadership Quarterly,2016,27(1):1-13. DOI:10.1016/j.leaqua.2015.10.007
19 Chen G,Bliese P D.The role of different levels of leadership in predicting self-and collective efficacy:Evidence for discontinuity[J].Journal of Applied Psychology,2002,87(3):549-556. DOI:10.1037/0021-9010.87.3.549
20 Chen Z J,Zhu J,Zhou M J.How does a servant leader fuel the service fire? A multilevel model of servant leadership,individual self identity,group competition climate,and customer service performance[J].Journal of Applied Psychology,2015,100(2):511-521. DOI:10.1037/a0038036
21 Chung Y,Liao H,Jackson S E,et al.Cracking but not breaking:Joint effects of faultline strength and diversity climate on loyal behavior[J].Academy of Management Journal,2015,58(5):1495-1515. DOI:10.5465/amj.2011.0829
22 Cole M S,Carter M Z,Zhang Z.Leader-team congruence in power distance values and team effectiveness:The mediating role of procedural justice climate[J].Journal of Applied Psychology,2013,98(6):962-973. DOI:10.1037/a0034269
23 Colquitt J A,Noe R A,Jackson C L.Justice in teams:Antecedents and consequences of procedural justice climate[J].Personnel Psychology,2002,55(1):83-109. DOI:10.1111/peps.2002.55.issue-1
24 Colquitt J A.On the dimensionality of organizational justice:A construct validation of a measure[J].Journal of Applied Psychology,2001,86(3):386-400. DOI:10.1037/0021-9010.86.3.386
25 Dawson J F,González-Romá V,Davis A,et al.Organizational climate and climate strength in UK hospitals[J].European Journal of Work and Organizational Psychology,2008,17(1):89-111. DOI:10.1080/13594320601046664
26 De Witte H,Näswall K.Objective vs.subjective job insecurity:Consequences of temporary work for job satisfaction and organizational commitment in four European countries[J].Economic and Industrial Democracy,2003,24(2):149-188. DOI:10.1177/0143831X03024002002
27 Dietz J,Pugh S D,Wiley J W.Service climate effects on customer attitudes:An examination of boundary conditions[J].Academy of Management Journal,2004,47(1):81-92. DOI:10.2307/20159561
28 Ehrhart M G.Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior[J].Personnel Psychology,2004,57(1):61-94. DOI:10.1111/peps.2004.57.issue-1
29 Erben G S,Güneşer A B.The relationship between paternalistic leadership and organizational commitment:Investigating the role of climate regarding ethics[J].Journal of Business Ethics,2008,82(4):955-968. DOI:10.1007/s10551-007-9605-z
30 Gettman H J,Gelfand M J.When the customer shouldn't be king:Antecedents and consequences of sexual harassment by clients and customers[J].Journal of Applied Psychology,2007,92(3):757-770. DOI:10.1037/0021-9010.92.3.757
31 Griffin M A,Neal A.Perceptions of safety at work:A framework for linking safety climate to safety performance,knowledge,and motivation[J].Journal of Occupational Health Psychology,2000,5(3):347-358. DOI:10.1037/1076-8998.5.3.347
32 Haynie J J,Cullen K L,Lester H F,et al.Differentiated leader-member exchange,justice climate,and performance:Main and interactive effects[J].The Leadership Quarterly,2014,25(5):912-922. DOI:10.1016/j.leaqua.2014.06.007
33 Hellgren J,Sverke M.Does job insecurity lead to impaired well-being or vice versa? Estimation of cross-lagged effects using latent variable modelling[J].Journal of Organizational Behavior,2003,24(2):215-236. DOI:10.1002/(ISSN)1099-1379
34 Herdman A O,McMillan-Capehart A.Establishing a diversity program is not enough:Exploring the determinants of diversity climate[J].Journal of Business and Psychology,2010,25(1):39-53. DOI:10.1007/s10869-009-9133-1
35 Hofmann D A,Morgeson F P,Gerras S J.Climate as a moderator of the relationship between leader-member exchange and content specific citizenship:Safety climate as an exemplar[J].Journal of Applied Psychology,2003,88(1):170-178. DOI:10.1037/0021-9010.88.1.170
36 Hong Y,Liao H,Hu J,et al.Missing link in the service profit chain:A meta-analytic review of the antecedents,consequences,and moderators of service climate[J].Journal of Applied Psychology,2013,98(2):237-267. DOI:10.1037/a0031666
37 Iljins J,Skvarciany V,Gaile-Sarkane E.Impact of organizational culture on organizational climate during the process of change[J].Procedia-Social and Behavioral Sciences,2015,213:944-950. DOI:10.1016/j.sbspro.2015.11.509
38 Jiang K F,Chuang C H,Chiao Y C.Developing collective customer knowledge and service climate:The interaction between service-oriented high-performance work systems and service leadership[J].Journal of Applied Psychology,2015,100(4):1089-1106. DOI:10.1037/apl0000005
39 Kuenzi M,Schminke M.Assembling fragments into a lens:A review,critique,and proposed research agenda for the organizational work climate literature[J].Journal of Management,2009,35(3):634-717. DOI:10.1177/0149206308330559
40 Landells E,Albrecht S L.Organizational political climate:Shared perceptions about the building and use of power bases[J].Human Resource Management Review,2013,23(4):357-365. DOI:10.1016/j.hrmr.2012.06.014
41 Lindell M K,Brandt C J.Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes[J].Journal of Applied Psychology,2000,85(3):331-348. DOI:10.1037/0021-9010.85.3.331
42 Mathisen G E,Einarsen S.A review of instruments assessing creative and innovative environments within organizations[J].Creativity Research Journal,2004,16(1):119-140. DOI:10.1207/s15326934crj1601_12
43 McKay P F,Avery D R,Liao H,et al.Does diversity climate lead to customer satisfaction? It depends on the service climate and business unit demography[J].Organization Science,2011,22(3):788-803. DOI:10.1287/orsc.1100.0550
44 McKay P F,Avery D R,Morris M A.Mean racial-ethnic differences in employee sales performance:The moderating role of diversity climate[J].Personnel Psychology,2008,61(2):349-374. DOI:10.1111/j.1744-6570.2008.00116.x
45 Meares M M,Oetzel J G,Torres A,et al.Employee mistreatment and muted voices in the culturally diverse workplace[J].Journal of Applied Communication Research,2004,32(1):4-27. DOI:10.1080/0090988042000178121
46 Morrison E W,Wheeler-Smith S L,Kamdar D.Speaking up in groups:A cross-level study of group voice climate and voice[J].Journal of Applied Psychology,2011,96(1):183-191. DOI:10.1037/a0020744
47 Nielsen M B,Skogstad A,Matthiesen S B,et al.The importance of a multidimensional and temporal design in research on leadership and workplace safety[J].The Leadership Quarterly,2016,27(1):142-155. DOI:10.1016/j.leaqua.2015.08.003
48 Panuwatwanich K,Stewart R A,Mohamed S.The role of climate for innovation in enhancing business performance:The case of design firms[J].Engineering,Construction and Architectural Management,2008,15(5):407-422. DOI:10.1108/09699980810902712
49 Schneider B,Ehrhart M G,Macey W H.Organizational climate and culture[J].Annual Review of Psychology,2013,64:361-388. DOI:10.1146/annurev-psych-113011-143809
50 Schneider B,Ehrhart M G,Mayer D M,et al.Understanding organization-customer links in service settings[J].Academy of Management Journal,2005,48(6):1017-1032. DOI:10.5465/AMJ.2005.19573107
51 Schneider B,Salvaggio A N,Subirats M.Climate strength:A new direction for climate research[J].Journal of Applied Psychology,2002,87(2):220-229. DOI:10.1037/0021-9010.87.2.220
52 Schneider B,White S S,Paul M C.Linking service climate and customer perceptions of service quality:Test of a causal model[J].Journal of Applied Psychology,1998,83(2):150-163. DOI:10.1037/0021-9010.83.2.150
53 Schneider B.Organizational climates:An essay[J].Personnel Psychology,1975,28(4):447-479. DOI:10.1111/peps.1975.28.issue-4
54 Schwepker C H.Ethical climate's relationship to job satisfaction,organizational commitment,and turnover intention in the salesforce[J].Journal of Business Research,2001,54(1):39-52. DOI:10.1016/S0148-2963(00)00125-9
55 Sora B,De Cuyper N,Caballer A,et al.Outcomes of job insecurity climate:The role of climate strength[J].Applied Psychology,2013,62(3):382-405. DOI:10.1111/apps.2013.62.issue-3
56 Van Vianen A E M,De Pater I E,Bechtoldt M N,et al.The strength and quality of climate perceptions[J].Journal of Managerial Psychology,2011,26(1):77-92. DOI:10.1108/02683941111099637
57 Van Vianen A E M.Person-organization fit:The match between newcomers' and recruiters' preferences for organizational cultures[J].Personnel Psychology,2000,53(1):113-149. DOI:10.1111/peps.2000.53.issue-1
58 Victor B,Cullen J B.The organizational bases of ethical work climates[J].Administrative Science Quarterly,1988,33(1):101-125. DOI:10.2307/2392857
59 Wallace J C,Popp E,Mondore S.Safety climate as a mediator between foundation climates and occupational accidents:A group-level investigation[J].Journal of Applied Psychology,2006,91(3):681-688. DOI:10.1037/0021-9010.91.3.681
60 Walumbwa F O,Hartnell C A,Oke A.Servant leadership,procedural justice climate,service climate,employee attitudes,and organizational citizenship behavior:A cross-level investigation[J].Journal of Applied Psychology,2010,95(3):517-529. DOI:10.1037/a0018867
62 Zohar D,Luria G.A multilevel model of safety climate:Cross-level relationships between organization and group-level climates[J].Journal of Applied Psychology,2005,90(4):616-628. DOI:10.1037/0021-9010.90.4.616
63 Zohar D.A group-level model of safety climate:Testing the effect of group climate on microaccidents in manufacturing jobs[J].Journal of Applied Psychology,2000,85(4):587-596. DOI:10.1037/0021-9010.85.4.587
引用本文
张晓怿, 王云峰, 于巍. 特定组织氛围研究述评与展望[J]. 外国经济与管理, 2016, 38(9): 64–79.
导出参考文献,格式为: