基于危机管理的员工援助计划研究述评
5040 
646
外国经济与管理 2010 年 第 32 卷第 10 期, 页码：51 - 57
摘要
参考文献
摘要
当组织遭遇自然或人为灾难、创伤以及危机事件时,员工援助计划能有效地帮助组织和员工共同应对危机。本文对基于危机管理的员工援助计划的内涵、模式、关键技术与实施效果等进行了述评,并对未来该领域的研究要点进行了展望。
[1]Beidel,B E.An integrated approach to expand one federal government EAP’s role beyond disaster response[J].Journal ofWorkplace Behavioral Health,2006,21(3/4):59-87.
[2]时勘,王欣丽,徐敏.员工援助计划(EAP)在中国的发展思考[J].新资本,2006,3:14-17.
[3]Hansen,S.From‘common observation’to behavioural risk management:Workplace surveillance and employee assistance 1914-2003[J].International Sociology,2004,19(2):151-171.
[4]Chi ma,F O.EAP coordinators“perceptions of employees”problems pervasiveness[J].Employee Assistance Quarterly,1995,11(2):71-80.
[5]Csiernik,R.Anintegrated model of occupational assistance[J].Social Worker,1998,66(3):37-47.
[6]Csiernik,R.What we are doinginthe employee assistance program meetingthe challenge of theintegrated model of practice[J].Journal of Workplace Behavioral Health,2005,21(1):11-22.
[7]Herlihy,P A,and Attridge,M.Research ontheintegration of employee assistance,work-life and wellness services:Past,pres-ent and future[A].in Attridge,M,Herlihy,P A,and Maiden,R P(Eds.).The integration of employee assistance,work/life,andwellness Services[C].New York:Haworth Press,2005:67-93.
[8]Orbach,N F.EAPs as a risk management tool[J].Behavioral Health Management,2001,21(4):44-47.
[9]Everly,G S,Jr,Sherman,MF,Stapleton,A,Barnett,DJ,Hiremath,G S,and Links,J M.Workplace crisis intervention:Asystematic reviewof effect sizes[J].Journal of Workplace Behavioral Health,2006,21(3/4):153-170.
[10]Plaggemars,D.EAPs and critical incident stress debriefing:Alook ahead[J].Employee Assistance Quarterly,2000,16(1/2):77-96.
[11]Parad,HJ,and Parad,L G.Crisisintervention:Anintroductory overview[A].in Parad,H,and Parad,L(Eds.).Crisisin-tervention:The practitioner’s sourcebook for brief therapy[C].Mil waukee:Family Service America,1990:3-68.
[12]Norris,F H,Byrne,C M,Diaz,E,and Kaniasty,K.50,000 disaster victi ms speak:An empirical reviewof the empirical lit-erature,1981-2001[R].Substance Abuse and Mental Health Services Administration,2001.
[13]Tyler,J R,and Rogers,MP.Afederal perspective on EAPs and emergency preparedness[J].International Journal of Emer-gency Mental Health,2005,7(3):179-186.
[14]Paul,R,and Thompson,C.Employee assistance programresponses tolarge scale traumatic events:Lessonslearned andfutureopportunities[J].Journal of Workplace Behavioral Health,2006,21(3/4):1-19.
[15]Benedek,D M,Ursano,RJ,Fullerton,C S,Vineburgh,N T,and Gifford,R K.Respondingto workplace terrorism:Apply-ing military models of behavioral health and public response[J].Journal of Workplace Behavioral Health,2006,21(3/4):21-33.
[16]Borkovec,T D,Wilkenson,L,Folensbee,R,and Lerman,C.Sti mulus control applications tothe treat ment of worry[J].Be-havioral Research and Therapy,1983,21(3):247-251.
[17]McFarlane,A.Post-traumatic stress syndrome revisited[A].in Parad,H,and Parad,L(Eds.).Crisis intervention:Thepractitioner’s sourcebook for brief therapy[C].Mil waukee:Family Service America,1990:69-92.
[18]Rose,S.Theoretical approaches to psychological trauma:I mplications for research and practice[J].Counseling and Psycho-therapy Research,2002,2(1):61-72.
[19]Shakespeare-Finch,J,and Scully,P.A multi-method evaluation of an emergency service employee assistance program[J].Em-ployee Assistance Quarterly,2004,19(4):71-91.
[20]Tehrani,N,Cox,SJ,and Cox,T.Assessingthei mpact of stressful incidentsin organizations:The development of an extend-edi mpact of events scale[J].Counseling Psychology Quarterly,2002,15(2):191-200.
[2]时勘,王欣丽,徐敏.员工援助计划(EAP)在中国的发展思考[J].新资本,2006,3:14-17.
[3]Hansen,S.From‘common observation’to behavioural risk management:Workplace surveillance and employee assistance 1914-2003[J].International Sociology,2004,19(2):151-171.
[4]Chi ma,F O.EAP coordinators“perceptions of employees”problems pervasiveness[J].Employee Assistance Quarterly,1995,11(2):71-80.
[5]Csiernik,R.Anintegrated model of occupational assistance[J].Social Worker,1998,66(3):37-47.
[6]Csiernik,R.What we are doinginthe employee assistance program meetingthe challenge of theintegrated model of practice[J].Journal of Workplace Behavioral Health,2005,21(1):11-22.
[7]Herlihy,P A,and Attridge,M.Research ontheintegration of employee assistance,work-life and wellness services:Past,pres-ent and future[A].in Attridge,M,Herlihy,P A,and Maiden,R P(Eds.).The integration of employee assistance,work/life,andwellness Services[C].New York:Haworth Press,2005:67-93.
[8]Orbach,N F.EAPs as a risk management tool[J].Behavioral Health Management,2001,21(4):44-47.
[9]Everly,G S,Jr,Sherman,MF,Stapleton,A,Barnett,DJ,Hiremath,G S,and Links,J M.Workplace crisis intervention:Asystematic reviewof effect sizes[J].Journal of Workplace Behavioral Health,2006,21(3/4):153-170.
[10]Plaggemars,D.EAPs and critical incident stress debriefing:Alook ahead[J].Employee Assistance Quarterly,2000,16(1/2):77-96.
[11]Parad,HJ,and Parad,L G.Crisisintervention:Anintroductory overview[A].in Parad,H,and Parad,L(Eds.).Crisisin-tervention:The practitioner’s sourcebook for brief therapy[C].Mil waukee:Family Service America,1990:3-68.
[12]Norris,F H,Byrne,C M,Diaz,E,and Kaniasty,K.50,000 disaster victi ms speak:An empirical reviewof the empirical lit-erature,1981-2001[R].Substance Abuse and Mental Health Services Administration,2001.
[13]Tyler,J R,and Rogers,MP.Afederal perspective on EAPs and emergency preparedness[J].International Journal of Emer-gency Mental Health,2005,7(3):179-186.
[14]Paul,R,and Thompson,C.Employee assistance programresponses tolarge scale traumatic events:Lessonslearned andfutureopportunities[J].Journal of Workplace Behavioral Health,2006,21(3/4):1-19.
[15]Benedek,D M,Ursano,RJ,Fullerton,C S,Vineburgh,N T,and Gifford,R K.Respondingto workplace terrorism:Apply-ing military models of behavioral health and public response[J].Journal of Workplace Behavioral Health,2006,21(3/4):21-33.
[16]Borkovec,T D,Wilkenson,L,Folensbee,R,and Lerman,C.Sti mulus control applications tothe treat ment of worry[J].Be-havioral Research and Therapy,1983,21(3):247-251.
[17]McFarlane,A.Post-traumatic stress syndrome revisited[A].in Parad,H,and Parad,L(Eds.).Crisis intervention:Thepractitioner’s sourcebook for brief therapy[C].Mil waukee:Family Service America,1990:69-92.
[18]Rose,S.Theoretical approaches to psychological trauma:I mplications for research and practice[J].Counseling and Psycho-therapy Research,2002,2(1):61-72.
[19]Shakespeare-Finch,J,and Scully,P.A multi-method evaluation of an emergency service employee assistance program[J].Em-ployee Assistance Quarterly,2004,19(4):71-91.
[20]Tehrani,N,Cox,SJ,and Cox,T.Assessingthei mpact of stressful incidentsin organizations:The development of an extend-edi mpact of events scale[J].Counseling Psychology Quarterly,2002,15(2):191-200.
引用本文
伍晓奕. 基于危机管理的员工援助计划研究述评[J]. 外国经济与管理, 2010, 32(10): 51–57.
导出参考文献，格式为：
下一篇：顾客不当行为研究回顾与展望
