Articles with the same tag -- Department of Academic Journals, SUFE

MARKETING | F270

Negatively-valenced Customer Engagement Research:A Review and Prospects

Zhu Liye, Yuan Denghua, Li Chunyu, et al

Negatively-valenced customer engagement (hereafter, NVCE) refers to customers’ unfavorable thoughts, feelings, and behaviors towards a firm during their interactions with it. In recent ye...

First published at: Jul 20, 2024

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doi:10.16538/j.cnki.fem.20231210.301

Foreign Economics & Management, Vol. 46, Issue 07, pp. 120 - 134

| F272.3;F273.7

Strategic Purchase and Sales Agreements, Customer Demand Stability, and Enterprise Investment Efficiency: From the Perspective of Supply-chain Management and Control

Yang Zhiqiang, Peng Yun, Shi Shuiping

In the new development pattern of dual circulation, it is crucial to maintain stable demand in the internal circulation and promote enterprise investment efficiency to achieve high-quality...

First published at: Aug 01, 2024

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doi:10.16538/j.cnki.jsufe.2024.04.008

Journal of Shanghai University of Finance and Economics, Vol. 26, Issue 04, pp. 107 - 123

INNOVATION RESEARCH | F270

Does the Innovation of Customer Enterprises Drive the Exploratory Innovation of Upstream Enterprises? A Study on the Reverse Transmission Effect of Innovation

Xiao Liping, Liu Dianyi

In the supply chain network, the innovation behaviors of downstream customer enterprises and upstream suppliers are interrelated. By matching the data of Chinese listed companies and non-l...

First published at: Aug 20, 2023

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doi:10.16538/j.cnki.fem.20230302.401

Foreign Economics & Management, Vol. 45, Issue 08, pp. 83 - 100

MARKETING | F270

Peer Influence, Community Climate, and Customer Citizenship Behavior: The Moderating Role of Brand Community Types

Gao Xue, Jiao Yuanyuan, Du Jun, et al

Customer citizenship behavior refers to the voluntary and discretionary behavior that are not required for the successful production and/or delivery of the service but that, in the aggrega...

First published at: Mar 20, 2023

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doi:10.16538/j.cnki.fem.20220916.301

Foreign Economics & Management, Vol. 45, Issue 03, pp. 118 - 136

| F275.1

The Role of State-owned Enterprises in Financing Support for Private Enterprises under the COVID-19 Epidemic: From the Perspective of Supply Chain

Zeng Ceng, Tang Song

The sudden outbreak of the COVID-19 epidemic had a huge negative impact on the production and operation activities of enterprises. China adopted strict restrictions on the flow of goods an...

First published at: Feb 03, 2023

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doi:10.16538/j.cnki.jfe.20220814.102

Journal of Finance and Economics, Vol. 49, Issue 02, pp. 125 - 137

| F275

Enterprise Digital Transformation and Customer Resource Reconstruction

Hou Deshuai, Wang Qi, Zhang Tingting, et al

Customers are the important resources of enterprises, which reflect the development potential and operational capacity of enterprises. However, when an enterprise relies too much on some m...

First published at: Feb 03, 2023

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doi:10.16538/j.cnki.jfe.20221217.303

Journal of Finance and Economics, Vol. 49, Issue 02, pp. 110 - 124

MARKETING | F270

How to Respond to Complaints? The Impact Mechanism of Customer Complaints on Employee Prosocial Service Behaviors

Liu Dewen, Gao Weihe, Zhou Chunyang

The current highly-uncertain service environment and frequent customer complaints continue to exacerbate the work crisis of front-line employees in the service industry. This means that fr...

First published at: Feb 20, 2023

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doi:10.16538/j.cnki.fem.20220729.301

Foreign Economics & Management, Vol. 45, Issue 02, pp. 57 - 81

INNOVATION RESEARCH | F270

The Impact of Different Forms of Customer Participation on Enterprise Green Service Innovation

Sun Jianxin, Ma Baolong, Zhao Li

Customer participation includes different forms of information provision, customer-enterprise interaction and co-development, which are important for green innovation, especially green ser...

First published at: Jul 20, 2022

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doi:10.16538/j.cnki.fem.20220516.401

Foreign Economics & Management, Vol. 44, Issue 07, pp. 48 - 63

CORPORATE FINANCE | F270

“With Food in Hand, You will not Feel Panic”: Does Customer Stability Improve the Quality of Accounting Information?

Qiu Baoyin, Cheng Bo

“With food in hand, you will not feel panic”, which is in Mao Zedong’s poem, can be a good explanation of the importance of customers to enterprises. In October 2017, the...

First published at: Apr 20, 2022

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doi:10.16538/j.cnki.fem.20211111.201

Foreign Economics & Management, Vol. 44, Issue 04, pp. 81 - 94

| F272.3

Can Major Government Customers Restrict Listed Companies from Violations?

Wang Yipan, Zhu Xiaoman

As the cornerstone of the stable operation of capital market, the legal and compliant operation of listed companies is crucial to maintaining market order and promoting high-quality econom...

First published at: Jun 01, 2022

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doi:10.16538/j.cnki.jsufe.2022.03.006

Journal of Shanghai University of Finance and Economics, Vol. 24, Issue 03, pp. 76 - 91