管理变革中的流程主导性及其协同管理研究
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外国经济与管理 2008 年 第 30 卷第 11 期, 页码：43 - 50
摘要
参考文献
摘要
本文首先在回顾和分析业务流程再造(BPR)、六西格玛(6Σ)、精益制造(LM)、软件行业的能力成熟度模型(CMM)等四种管理变革方法的思想和局限性的基础上,指出了它们的流程主导共性;然后根据这种流程主导性剖析了这些方法在功能上的协同关系与协同方式;随后将它们之间的协同扩展到各种管理业务中,认为可利用这一特性来系统解决企业在发展过程中遇到的不同问题;最后指出了流程主导性协同管理对于应对管理实践中的三大挑战的启示意义。
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[5]Barney,M.Macro,meso,micro:Six sigma[J].The Industrial Organizational Psychologist,2002a,39(4):104-107.
[6]Carnell,M.Gathering customer feedback[J].Quality Progress,2003,36(1):60-61.
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[14]Davenport,T H.The conning commoditization of processes[J].Harvard Business Review,2005,83(6):101-108.
[15]Carter,S.The role of business process management in SOA[J].D.M.Review,2007,(3):30-33.
引用本文
张晓军, 张新国, 席酉民, 等. 管理变革中的流程主导性及其协同管理研究[J]. 外国经济与管理, 2008, 30(11): 43–50.
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