国外学者论降低员工流动率
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外国经济与管理 2001 年 第 23 卷第 06 期, 页码：25 - 27
摘要
参考文献
摘要
员工的高流动率一直是困扰企业的一个难题。要解决这个问题 ,我们首先要分析影响员工流动的因素 ,分析如何降低员工流动率 ,留住优秀员工。本文概述国外学者有关影响员工流动因素的研究 ,同时阐明应该如何留住优秀人才。
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[9]汪纯孝 ,蔡浩然 服务营销与服务质量管理 [M] 广州 :中山大学出版社 ,1996
[2 ]TimothyButlerandJamesWaldroop .JobSculpting :TheArtofRetainingYourBestPeople[J] HarvardBusinessReview ,1999,(9/ 10 ) :144 - 15 2
[3]TimothyR .HinkinandJ .BruceTracy .TheCostofTurnover [J] CornellHotelandRestaurantAdministrationQuarterly ,2 0 0 0 ,(6 ) :14- 2 1
[4 ]MelenieJ .LankauandBethG .Chung .MentoringforLine levelEmployees [J] CornellHotelandRestaurantAdministra tionQuarterly ,1998,(12 ) :14- 19
[5 ]MargaretA .Deery .AnExploratoryAnalysisofTurnoverCultureintheHotelIndustryinAustralia [J] InternationalJournalofHospitalityManagement,1997,(4 ) :375 - 392
[6 ]FoorenceBergerandAjayGhei.EmploymentTests :AFacetofHospitalityHiring [J] CornellHotelandRestaurantAdminis trationQuarterly ,1995 ,(12 ) :2 8- 35
[7]J .BruceTracyandMichaelJ.Tews.TrainingEffectiveness:AccountingforIndividualCharacteristicsandtheWorkEnviron ment [J] CornellHotelandRestaurantAdministrationQuarterly ,1995 ,(12 ) :36 - 42
[8]Jean MarieHiltrop .TheQuestfortheBest:HumanResourcePracticestoAttractandRetainTalent [J] EuropeanManage mentJournal,1999,(8) :42 2 - 42 9
[9]汪纯孝 ,蔡浩然 服务营销与服务质量管理 [M] 广州 :中山大学出版社 ,1996
引用本文
邓桂枝. 国外学者论降低员工流动率[J]. 外国经济与管理, 2001, 23(6): 25–27.
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