场景营销是指企业在移动互联网和场景技术力量的支持下,通过场景分析与消费者进行沟通,目的在于激发消费者的场景感知并引导消费行为。越来越多的企业意识到了场景营销的优势并将其纳入业务模式创新,推动了场景营销的实践探索。场景营销相关理论研究还处于起步阶段,是近年来快速发展的研究领域。本文通过对场景营销的国外相关文献进行回顾梳理,阐释了场景营销的概念与特征,对场景营销的运作模式、技术基础和影响因素进行了述评,对场景营销战略下的场景维度构建、场景感官认知和场景化互动研究进行了回溯,对基于场景分析识别潜在市场、重新定位产品和服务的观点进行了剖析,将场景营销对消费者和企业的作用价值进行了整理和提炼,并在此基础上展望了未来的研究方向。
移动互联环境下的场景营销:研究述评与展望
摘要
参考文献
1 Afuah A. Dynamic boundaries of the firm: Are firms better off being vertically integrated in the face of a technological change?[J]. Academy of Management Journal,2001, 44(6): 1211-1228. DOI:10.5465/3069397
3 Buhalis D, Foerste M. SoCoMo marketing for travel and tourism: Empowering co-creation of value[J]. Journal of Destination Marketing and Management,2015, 4(3): 151-161. DOI:10.1016/j.jdmm.2015.04.001
4 Carson D, Enright M, Tregear A, et al. Contextual marketing[A]. Proceedings of the 7th Annual Research Symposium on the Marketing-Entrepreneurship Interface[C]. Oxford: Oxford Brookes University, 2002.
6 De Pelsmacker P, Van Tilburg S, Holthof C. Digital marketing strategies, online reviews and hotel performance[J]. International Journal of Hospitality Management,2018, 72: 47-55. DOI:10.1016/j.ijhm.2018.01.003
7 Deacon J H, Harris J. Contextual marketing: A conceptualisation of the meaning and operation of a language for marketing in context[J]. Journal of Research in Marketing and Entrepreneurship,2011, 13(2): 146-160. DOI:10.1108/14715201111176435
8 Douglas S P, Craig C S. Convergence and divergence: Developing a semiglobal marketing strategy[J]. Journal of International Marketing,2011a, 19(1): 82-101. DOI:10.1509/jimk.19.1.82
9 Douglas S P, Craig C S. The role of context in assessing international marketing opportunities[J]. International Marketing Review,2011b, 28(2): 150-162. DOI:10.1108/02651331111122641
10 Festa G, Cuomo M T, Metallo G, et al. The (r)evolution of wine marketing mix: From the 4Ps to the 4Es[J]. Journal of Business Research,2016, 69(5): 1550-1555. DOI:10.1016/j.jbusres.2015.10.015
11 Figge S. Situation-dependent services—A challenge for mobile network operators[J]. Journal of Business Research,2004, 57(12): 1416-1422. DOI:10.1016/S0148-2963(02)00431-9
12 Guitart I A, Hervet G. The impact of contextual television ads on online conversions: An application in the insurance industry[J]. International Journal of Research in Marketing,2017, 34(2): 480-498. DOI:10.1016/j.ijresmar.2016.10.002
13 Gutiérrez-Batista K, Campaña J R, Vila M A, et al. Building a contextual dimension for OLAP using textual data from social networks[J]. Expert Systems with Applications,2018, 93: 118-133. DOI:10.1016/j.eswa.2017.10.012
14 Kaipia R, Holmström J, Småros J, et al. Information sharing for sales and operations planning: Contextualized solutions and mechanisms[J]. Journal of Operations Management,2017, 52(1): 15-29. DOI:10.1016/j.jom.2017.04.001
15 Kannan P K, Li H A. Digital marketing: A framework, review and research agenda[J]. International Journal of Research in Marketing,2017, 34(1): 22-45. DOI:10.1016/j.ijresmar.2016.11.006
16 Kenny D, Marshall J F. Contextual marketing: The real business of the internet[J]. Harvard Business Review,2000, 78(6): 119-125.
18 Lamberton C, Stephen A T. A thematic exploration of digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry[J]. Journal of Marketing,2016, 80(6): 146-172. DOI:10.1509/jm.15.0415
19 Lee T M, Jun J K. Contextual perceived value: Investigating the role of contextual marketing for customer relationship management in a mobile commerce context[J]. Business Process Management Journal,2007, 13(6): 798-814. DOI:10.1108/14637150710834569
20 Li Y M, Jhang-Li J H. Pricing display ads and contextual ads: Competition, acquisition, and investment[J]. Electronic Commerce Research and Applications,2009, 8(1): 16-27. DOI:10.1016/j.elerap.2008.06.001
21 Liu Y, Jiang C Q, Zhao H M. Using contextual features and multi-view ensemble learning in product defect identification from online discussion forums[J]. Decision Support Systems,2018, 105: 1-12. DOI:10.1016/j.dss.2017.10.009
23 Luo X M. Contextual marketing: The new business model for electronic commerce[A]. Spotts H E. Creating and delivering value in marketing[C]. Cham: Springer, 2015.
24 Luo X M, Seyedian M. Contextual marketing and customer-orientation strategy for e-commerce: An empirical analysis[J]. International Journal of Electronic Commerce,2003, 8(2): 95-118. DOI:10.1080/10864415.2003.11044294
25 Maier E, Dost F. The positive effect of contextual image backgrounds on fluency and liking[J]. Journal of Retailing and Consumer Services,2018, 40: 109-116. DOI:10.1016/j.jretconser.2017.09.003
26 Mansour D, Barandas H. High-tech entrepreneurial content marketing for business model innovation: A conceptual framework[J]. Journal of Research in Interactive Marketing,2017, 11(3): 296-311. DOI:10.1108/JRIM-03-2016-0022
27 Ojansivu I, Medlin C J. To whose drum are we marching? Change in business networks through a contextual logics perspective[J]. Industrial Marketing Management,2018, 70: 141-155. DOI:10.1016/j.indmarman.2017.08.012
28 Pandit H J, O’Riordan A. A model for contextual data sharing in smartphone applications[J]. International Journal of Pervasive Computing and Communications,2016, 12(3): 310-331. DOI:10.1108/IJPCC-06-2016-0030
29 Ramos C, Henneberg S C, Naudé P. Understanding network picture complexity: An empirical analysis of contextual factors[J]. Industrial Marketing Management,2012, 41(6): 951-972. DOI:10.1016/j.indmarman.2011.12.001
30 Rapp A, Baker T L, Bachrach D F, et al. Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance[J]. Journal of Retailing,2015, 91(2): 358-369. DOI:10.1016/j.jretai.2014.12.007
31 Rose S, Clark M, Samouel P, et al. Online customer experience in e-retailing: An empirical model of antecedents and outcomes[J]. Journal of Retailing,2012, 88(2): 308-322. DOI:10.1016/j.jretai.2012.03.001
32 Rubio F, Martínez-Gómez J, Flores M J, et al. Integration of contextual information into the scene classification problem[J]. Robotics and Autonomous Systems,2017, 97: 171-181. DOI:10.1016/j.robot.2017.08.010
33 Scoble R, Israel S. Age of context: Mobile, sensors, data and the future of privacy[M]. Beijing: Beijing Joint Publishing Company, 2014.
34 Shankar V, Kleijnen M, Ramanathan S, et al. Mobile shopper marketing: Key issues, current insights, and future research avenues[J]. Journal of Interactive Marketing,2016, 34: 37-48. DOI:10.1016/j.intmar.2016.03.002
35 Tang H, Liao S S, Sun S X. A prediction framework based on contextual data to support mobile personalized marketing[J]. Decision Support Systems,2013, 56: 234-246. DOI:10.1016/j.dss.2013.06.004
36 Thompson M P A, Walsham G. Placing knowledge management in context[J]. Journal of Management Studies,2004, 41(5): 725-747. DOI:10.1111/j.1467-6486.2004.00451.x
37 Verhoef P C, Stephen A T, Kannan P K, et al. Consumer connectivity in a complex, technology-enabled, and mobile-oriented world with smart products[J]. Journal of Interactive Marketing,2017, 40: 1-8. DOI:10.1016/j.intmar.2017.06.001
38 Volberda H W, Elfring T. Rethinking strategy[M]. London: SAGE Publications, 2001.
39 Wedel M, Kannan P K. Marketing analytics for data-rich environments[J]. Journal of Marketing,2016, 80(6): 97-121. DOI:10.1509/jm.15.0413
引用本文
于萍. 移动互联环境下的场景营销:研究述评与展望[J]. 外国经济与管理, 2019, 41(5): 3-16.
导出参考文献,格式为:
上一篇:数据价值化:研究评述与展望