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Same Tag Articles
【With the same tag:【焦点】 Found 6 articles】
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MARKETING
| F270
How to Respond to Complaints? The Impact Mechanism of Customer Complaints on Employee Prosocial Service Behaviors
Liu Dewen
,
Gao Weihe
,
Zhou Chunyang
The current highly-uncertain service environment and frequent customer complaints continue to exacerbate the work crisis of front-line employees in the service industry. This means that fr...
First published at: Feb 20, 2023
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(1014.3 KB) |
ESI
doi:
10.16538/j.cnki.fem.20220729.301
Foreign Economics & Management
, Vol. 45, Issue 02
, pp. 57 - 81
HUMAN RESOURCE MANAGEMENT
| F270
The Impact of Customer Gratitude Expression on Employee Working Outcomes and Its Mechanism
Wang Qiqi
,
Li Zengxin
,
Liu Jun
In recent years, research on customer behaviors has raised increasing attention among scholars. Totally, the focus of customer research witnessed a conversion from customer-company relatio...
First published at: Aug 20, 2021
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(868.3 KB) |
ESI
doi:
10.16538/j.cnki.fem.20210104.105
Foreign Economics & Management
, Vol. 43, Issue 08
, pp. 121 - 137
HUMAN RESOURCE MANAGEMENT
| F270
The Influence Mechanism of Regulatory Focuses on Employees’ Constructive Deviance
Wang Yanzi
,
Zhu Xiangling
With the development of the knowledge economy age, many companies are facing the problem of “innovator dilemma”. Constructive deviance can break untimely organizational rules a...
First published at: Apr 20, 2021
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ESI
doi:
10.16538/j.cnki.fem.20200910.301
Foreign Economics & Management
, Vol. 43, Issue 04
, pp. 50 - 63
基于调节
焦点
理论的领导对下属影响机制研究
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ESI
Foreign Economics & Management
, Vol. 32, Issue 07
, pp. 49 - 56
基于
焦点
企业成长的集群演进机理与模仿失败
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ESI
Foreign Economics & Management
, Vol. 26, Issue 02
, pp. 33 - 37
An Analysis Of the “YI……YE BU(MEI)”pattern
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ESI
Journal of Shanghai University of Finance and Economics
, Vol. 03, Issue 02
, pp. 51 - 59
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