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服务性企业员工和顾客公平感与情感关系研究综述
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Foreign Economics & Management Vol. 28, Issue 04, pp. 27 - 33 (2006)
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温碧燕. 服务性企业员工和顾客公平感与情感关系研究综述[J]. Foreign Economics & Management, 2006, 28(4): 27–33. 
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2006, Issue 04
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