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论网络信息环境下的顾客能力管理
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Foreign Economics & Management Vol. 23, Issue 11, pp. 17 - 20 (2001)
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杜玉敏, 苏慧文. 论网络信息环境下的顾客能力管理[J]. Foreign Economics & Management, 2001, 23(11): 17–20. 
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2001, Issue 11
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