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内部服务质量研究前沿探析与未来展望
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Foreign Economics & Management Vol. 34, Issue 11, pp. 35 - 43 (2012)
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伍晓奕, 董坤. 内部服务质量研究前沿探析与未来展望[J]. Foreign Economics & Management, 2012, 34(11): 35–43. 
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2012, Issue 11
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