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顾客忠诚培植研究脉络梳理与未来展望
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Foreign Economics & Management Vol. 31, Issue 12, pp. 51 - 57 (2009)
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俞满娇. 顾客忠诚培植研究脉络梳理与未来展望[J]. Foreign Economics & Management, 2009, 31(12): 51–57. 
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2009, Issue 12
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