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顾客关系管理理论研究新进展及其对我国企业营销实践的启示
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Foreign Economics & Management Vol. 31, Issue 01, pp. 43 - 49 (2009)
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徐细雄. 顾客关系管理理论研究新进展及其对我国企业营销实践的启示[J]. Foreign Economics & Management, 2009, 31(1): 43–49. 
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